End-to-end chargeback management
From first dispute to final recovery
ChargebackOps provides the most comprehensive enterprise chargeback management service available in the market today. Using a hands-on, collaborative approach, our chargeback analysts investigate and respond to each chargeback case in order to match your desired handling for any type of fraud.
"ChargebackOps has become an important part of our risk and fraud screening operation. Their team is in frequent communication, notifying our e-commerce, customer service, and finance teams with fraud trends, patterns and insights. Using this information, our risk team is able to quickly establish new front-end rules, preventing unnecessary losses."
“ChargebackOps has been a partner of Chico’s for more than 5-years. They work as an extension of our fraud and e-commerce teams. Their analysts are in daily contact, helping us react to the ever changing nature of fraud. This partnership has decreased our exposure with e-commerce and store fraud, helping us to expand our retail operations.”
"Having worked in the eCommerce payment processing industry for more than 20-years, my disappointment with chargeback providers were many. You need a partner that protects your brand and defends you against consumer fraud, all while providing effective fraud prevention strategies. ChargebackOps has provided that much sought after experience, ethics, and intelligence."
"ChargebackOps has become a true partner, helping us spot fraud trends while always staying on top of our chargebacks. Their reporting and dashboards are great, but what’s even better is the commentary that comes from my assigned fraud analyst. He knows my business and always has our best interests in mind."
Lisa SuChief Accounting Officer at Travelzoo
Our services are uniquely designed for Fortune-500 ecommerce companies who prioritize the lifetime value of their customer and their brand.
Chargeback Management
Hands-on, collaborative investigation and response to each chargeback case in order to optimize fraud handling.
Order Screening & Review
Cost-effective, multi-platform order review service for ecommerce and BOPIS programs.
Fraud Strategy Audit
On-premise fraud and consulting for companies who want to manage their chargeback process in-house.
Fraudsters are human.
They can only be caught by other smart, crafty humans.
That is us.
Ready to stop losing revenue to chargebacks?
Tell us about your business and a ChargebackOps analyst will be in touch.
Existing customer with questions?
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